Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, profile vs. sharing rules, communities’ security settings, field and record level access, sharing rules, field level security, record types).
The capabilities of territory management and the implications to the sharing model.
Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration.
Describe the appropriate use of relationship types when building custom objects (master detail, lookup). Given a scenario, determine the appropriate data model.
Describe the appropriate use of relationship types when building custom objects (master detail, lookup). Given a scenario, determine the appropriate data model.
Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, setup audit trail).
Describe the appropriate use of relationship types
Describe the capabilities of forecasting (categories, hierarchy, quotas).
Explain how to create and maintain Salesforce Knowledge (Article Record Types, data categories).
Explain how to create and maintain service entitlements and entitlement processes.
Describe the features of Salesforce which enable interaction between support agents and customers (Live Agent, Case Feed, Service Cloud Console, and communities, Omni-Channel).
Explain the tools and best practices for improving and enriching data quality (validation, managing
duplicates, enriching, archiving).
Explain how to set up and maintain Salesforce Content.
Describe the options available to move metadata between environments (change sets, Salesforce Extensions for Visual Studio Code).
Describe the capabilities and best practices for using change sets to move metadata between environments.
Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).
Given a scenario, troubleshoot an approved process.
Given a complex scenario, determine the solution using a combination of automation tools to solve a business problem (Process Automation, formula fields, and when to use Visualforce and Apex triggers.)