CommunITY CLOUD CONSULTANT STUDY GUIDE
IMPLEMENTATION 22%
- Given a scenario including Community member Persona information, recommend the appropriate license type to meet the requirement.
- Evaluate the infrastructure of a Community.
- Describe capabilities of different deployment types.
- Determine the mobility requirements for a Community.
- Evaluate integration strategies for a given use case.
- Outline the considerations required for a successful Community rollout.
- Given a scenario, determine which limits will influence a Community (for example, Community user limits).
- Explain how to set up a custom domain for a Community.
SHARING AND SECURITY 20%
- Determine security requirements given a scenario that includes collaboration, business process, and/or document requirements.
- Determine the appropriate security model for a given use case (for example, Sharing & Users, Person Accounts, Profiles, Objects).
- Determine the steps to build a public Community.
- Given a scenario, determine the steps to provision Community users.
COMMUNITY SETUP 18%
- Determine steps to configure and set up topics, and map to associated knowledge articles.
- Identify the Community user login requirements.
- Determine how to set up email for Community users.
- Explain the multilingual capabilities in Communities.
- Identify when to integrate Salesforce products into a Community.
EXPERIENCE BUILDER 12%
- Determine how to customize a Community to match a company’s branding using Experience Builder.
- Determine how to customize navigation for given requirements in a template-based Community.
- Determine the steps to create and configure Lightning pages.
- Explain how to configure template components for given requirements.
- Determine the steps to install and set up Lightning components.
- Determine how to optimize Community performance.
COMMUNITY MANAGEMENT 11%
- Identify how to grant users access to the Community.
- Determine the steps to set up Community dashboards and insights.
- Explain Community moderation features.
- Given a scenario, determine the steps to create recommendations in a Community.
- Given a scenario, determine the steps to set up reputation levels in a Community.
CONTENT 9%
- Explain the capabilities of CMS Connect.
- Identify the methods to personalize content for users.
- Explain the capabilities of Chatter questions and Chatter groups.
- Describe the capabilities of Communities Search.
- Describe the process for translating a Community.
TEMPLATES AND USE CASES 8%
- Explain the capabilities and use of Lightning templates and Lightning Bolt.
