Communities CLOUD CONSULTANT STUDY GUIDE

IMPLEMENTATION 22%

• Given a scenario including Community member Persona information, recommend the appropriate license type to meet the requirement.
• Evaluate the infrastructure of a Community.
• Describe capabilities of different deployment types.
• Determine the mobility requirements for a Community.
• Evaluate integration strategies for a given use case.
• Outline the considerations required for a successful Community rollout.
• Given a scenario, determine which limits will influence a Community (for example, Community user limits).
• Explain how to set up a custom domain for a Community.

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SHARING AND SECURITY 20%

 

• Determine security requirements given a scenario that includes collaboration, business process, and/or document requirements.
• Determine the appropriate security model for a given use case (for example, Sharing & Users, Person Accounts, Profiles, Objects).
• Determine the steps to build a public Community.
• Given a scenario, determine the steps to provision Community users.

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COMMUNITY SETUP 18%

 

• Determine steps to configure and set up topics, and map to associated knowledge articles.
• Identify the Community user login requirements.
• Determine how to set up email for Community users.
• Explain the multilingual capabilities in Communities.
• Identify when to integrate Salesforce products into a Community.

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EXPERIENCE BUILDER 12%

 

• Determine how to customize a Community to match a company’s branding using Experience Builder.
• Determine how to customize navigation for given requirements in a template-based Community.
• Determine the steps to create and configure Lightning pages.
• Explain how to configure template components for given requirements.
• Determine the steps to install and set up Lightning components.
• Determine how to optimize Community performance.

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COMMUNITY MANAGEMENT 11%

• Identify how to grant users access to the Community.
• Determine the steps to set up Community dashboards and insights.
• Explain Community moderation features.
• Given a scenario, determine the steps to create recommendations in a Community.
• Given a scenario, determine the steps to set up reputation levels in a Community.

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CONTENT 9%

• Explain the capabilities of CMS Connect.
• Identify the methods to personalize content for users.
• Explain the capabilities of Chatter questions and Chatter groups.
• Describe the capabilities of Communities Search.
• Describe the process for translating a Community.

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TEMPLATES AND USE CASES 8%

• Explain the capabilities and use of Lightning templates and Lightning Bolt. 

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