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CERTIFICATIONS
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  • ARCHITECT
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  • DESIGNER
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STUDY GUIDES
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    • ADMIN
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  • Home
  • About Us
  • CERTIFICATIONS
    • ADMIN
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    • DESIGNER
    • DEVELOPER
    • SPECIALIST
  • STUDY GUIDES
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CommunITY CLOUD CONSULTANT STUDY GUIDE

IMPLEMENTATION 22%

  • Given a scenario including Community member Persona information, recommend the appropriate license type to meet the requirement.
  • Evaluate the infrastructure of a Community.
  • Describe capabilities of different deployment types.
  • Determine the mobility requirements for a Community.
  • Evaluate integration strategies for a given use case.
  • Outline the considerations required for a successful Community rollout.
  • Given a scenario, determine which limits will influence a Community (for example, Community user limits).
  • Explain how to set up a custom domain for a Community.

SHARING AND SECURITY 20%

  •  Determine security requirements given a scenario that includes collaboration, business process, and/or document requirements.
  • Determine the appropriate security model for a given use case (for example, Sharing & Users, Person Accounts, Profiles, Objects).
  • Determine the steps to build a public Community.
  • Given a scenario, determine the steps to provision Community users.

COMMUNITY SETUP 18%

  • Determine steps to configure and set up topics, and map to associated knowledge articles.
  • Identify the Community user login requirements.
  • Determine how to set up email for Community users.
  • Explain the multilingual capabilities in Communities.
  • Identify when to integrate Salesforce products into a Community.

EXPERIENCE BUILDER 12%

  • Determine how to customize a Community to match a company’s branding using Experience Builder.
  • Determine how to customize navigation for given requirements in a template-based Community.
  • Determine the steps to create and configure Lightning pages.
  • Explain how to configure template components for given requirements.
  • Determine the steps to install and set up Lightning components.
  • Determine how to optimize Community performance.

COMMUNITY MANAGEMENT 11%

  • Identify how to grant users access to the Community.
  • Determine the steps to set up Community dashboards and insights.
  • Explain Community moderation features.
  • Given a scenario, determine the steps to create recommendations in a Community.
  • Given a scenario, determine the steps to set up reputation levels in a Community.

CONTENT 9%

  • Explain the capabilities of CMS Connect.
  • Identify the methods to personalize content for users.
  • Explain the capabilities of Chatter questions and Chatter groups.
  • Describe the capabilities of Communities Search.
  • Describe the process for translating a Community.

TEMPLATES AND USE CASES 8%

  • Explain the capabilities and use of Lightning templates and Lightning Bolt. 

CHECK OUT PRACTICE EXAM

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